Disputify Shopify App Review: Is it Worth Installing on Your Store?
It’s a well-known fact that eCommerce apps can enhance the selling experience for merchants. You can leverage an app to help with just about any online retail task you can think of, from urgency-based discount timers to customer loyalty programs. But, then there are the apps that seem too good to be true–Is Disputify one of them?
First, here’s what we already know:
- For online retailers, chargebacks are a pain in the a**.
- There are a handful of apps out there that can help you automate part of the chargeback management processes.
- Disputify is a top contender for online sellers who need this kind of tool.
Now, here’s what we’re going to find out:
- What is Disputify?
- How Does the Disputify App Work?
- Things You’ll Love About Disputify
- Here’s What We Don’t Love About Disputify
- Disputify Pricing & Support Overview
- Final Verdict
…Let’s get to it!
What is Disputify?
Disputify is a Shopify and WooCommerce app, branded as a “fraud filter,” that helps sellers automate customer dispute management, offer instant refunds, and make informed refund choices.
The app allows you to resolve disputes directly from your eCommerce admin, so you don’t have to worry about losing valuable time in the back-and-forth of email correspondence or phone calls.
Disputify also comes with an automated invoice generator and automatic refund processing—two features that can save you time and money when dealing with refunds by defaulting to approved refunds instead of having to manually approve each one.
Disputes are one of online retail’s greatest headaches—but now this tool aims to offer relief!
How Does the Disputify App Work?
Disputify is an app that allows you to manage customer disputes and prevent buyer fraud. It’s a simple interface that lets you quickly resolve issues with your customers, which can help increase your conversion rates and sales.
After installing the Disputify app on your store, you enter their dispute policy in the “Disputes” section of their dashboard: how long the buyer must wait before starting a dispute, what kind of proof they need (such as photos or receipts), whether or not they need to provide proof for each item purchased within an order (or if one photo will suffice for all items), etc.
The next time someone starts a dispute against one of your products, it will automatically be sent to this policy. If everything checks out — meaning that the customer has provided sufficient proof as requested by your policy — then their dispute gets resolved instantly!
You can also use Disputify’s automatic response feature which sends pre-written messages or emails explaining why certain buyers were denied refunds due to reasons like: “Item was damaged during transit,” “Item didn’t fit because the sizing was incorrect,” etc…
Recommended: Midigator App Review: Read This Before You Try it
Things You’ll Love About Disputify
You’ll love Disputify because it’s easy to install and use (and plays nice with other apps). You can even integrate it with social media!
It takes just a few minutes to set up before you’re ready to use on your store.
If you’ve ever had a dispute on your Shopify or WooCommerce store, then you know how difficult it can be for customers and sellers alike. The app helps them resolve these disputes quickly so they can move on with their lives (or at least until another dispute arises).
Here’s What We Don’t Love About Disputify
Fortunately, we only see a few cons of the app:
- Disputify bills per transaction or per year, depending on which plan you choose (we prefer monthly pricing).
- The app does not work on mobile.
- The app is not compatible with PayPal.
If you don’t mind paying for an entire year upfront, you use Stripe or E-way to process payments, and you conduct most business from your laptop or PC, there’s not much to complain about here.
Disputify Pricing & Support Overview
Pricing is competitive, with a wide range of pricing options. Prices start at $0 and move up to $69 per month (paid upfront, annually). This allows you to get started with a minimal investment for low-volume dispute management, but the cost might be a hefty, long-term commitment for some.
The support team is available via email seven days a week, 24 hours a day, and replies in English (there’s no indication that the support team speaks other languages).
You can also access Disputify’s public support portal which might help answer any questions you might have before reaching out to them directly if something goes wrong during installation or setup.
Final Verdict
Disputify is a more-than-decent app for improving the customer service and refund experience. The Disputify app will also help you improve your operating experience so that you can provide exceptional return and refund service, mostly hands-off.
If you want to automate part of the chargeback process for your Shopify or WooCommerce operations, but don’t have the budget or time to hire a team, Disputify is a fantastic option — it does what it promises and lets you communicate with customers without having to build anything from scratch.
If you’re a Shopify and PayPal user, take a look at our Midigator review, it could be what you’re looking for in a dispute management solution.
Are you having a problem with PayPal chargebacks in Shopify? We can help! download our free guide & PayPal dispute resolution templates today.
Ashley is a freelance copywriter and the founder of Aurajinn. She's been working in eCommerce and technology for over a decade. Here, she shares her best cyst-like gems of wisdom to help new and intermediate online sellers level up their operations.
