Need help with the Aurajinn Online Business Launchpad?
Find solutions to the most common issues here.
Getting started | Using the app | Account & privacy | Troubleshooting
Getting started
Is the Aurajinn Online Business Launchpad really free?
Yes, completely. No credit card, no free trial that expires, no hidden fees. The app is free because we earn a small commission when you choose to purchase tools through our partner links. Those commissions are always disclosed, and you’re never required to buy anything.
What is the Aurajinn Online Business Launchpad?
It’s a free, guided app that walks complete beginners through every step of starting an online business — from choosing a business model to writing a press release. You work through three parts (The Foundation, The Marketing Plan, and The Launch) across 18 interactive workspaces, checking off tasks and documenting your real business decisions as you go.
Do I need business experience to use it?
None whatsoever. The app was built specifically for people who want to start an online business but have no idea where to begin. If you already have experience, you’ll move through the early sections quickly — but the workspaces will still help you document and pressure-test your decisions.
What kind of business can I launch with this?
The app supports five online business models:
1. Freelance & services
2. Digital products & software
3. eCommerce
4. Dropshipping & print on demand
5. Content & affiliate
Part 1 helps you choose the right one if you’re not sure yet.
Can I use it on my phone?
Yes, the app works on mobile, though it’s designed primarily for desktop. Some of the workspaces involve detailed planning and writing, so a larger screen will give you a better experience for those sections.
Using the app
How does the Aurajinn Online Business Launchpad app work?
You work through three parts in order:
1. The Foundation
2. The Marketing Plan
3. The Launch.
Each part has a checklist of tasks and a set of workspaces where you document your decisions. Check off tasks as you complete them, open a workspace to go deeper on any topic, and use the calculators and resources whenever you need them.
What’s the difference between the checklist and the workspaces?
The checklist shows you what to do and in what order. The workspaces are where you actually do it — they prompt you with specific questions, fields, and guidance so you’re making real decisions, not just ticking boxes.
Does my progress save automatically?
Yes. Every field you fill in and every task you check off saves automatically as you go. You don’t need to click a save button. Your progress is tied to your account, so it’s waiting for you whenever you come back (on any device).
Can I skip ahead or go back?
Yes. You can navigate to any part or workspace at any time using the sidebar. The three-part structure is a suggested order, not a locked sequence. That said, Part 1 builds the foundation that Parts 2 and 3 depend on, so working through it in order will give you the best results.
How do I print or save my workspace as a PDF?
Every workspace has a “Print / Save PDF” button in the top right corner. Click it and your browser’s print dialog will open → choose “Save as PDF” as the destination instead of a printer. This works for all modules including multi-entry modules like Competitor Research and Market Research.
Can I make a feature recommendation?
Absolutely! We’d love to hear from you. The Aurajinn Business Launchpad is actively being improved, and early users have the most valuable perspective of all. If something feels missing, confusing, or could work better, send us a note at hello@aurajinn.com. No suggestion is too small.
Account & privacy
How do I reset my password?
On the sign-in screen, click “Forgot password?” and enter your email address. We’ll send you a reset link. Click it, choose a new password, and you’re back in. If you don’t see the email, check your spam folder.
How do I change my email address or password?
Once you’re signed in, go to Settings (the gear icon in the sidebar). You’ll find options to update both your email address and your password there. Changing your email will trigger a confirmation to both your old and new address. Click both to complete the change.
How do I delete my account?
Go to Settings → Danger Zone → Delete account. You’ll be asked to confirm before anything is deleted. Deleting your account permanently removes your login credentials and all workspace data. This cannot be undone.
What data do you collect, and do you sell it?
We collect your name, email address, and the workspace data you enter in the app. We do not sell your data to anyone. Ever. You can read our full Privacy Policy at aurajinn.com/privacy.
Troubleshooting
I didn’t receive a confirmation email. What should I do?
First, check your spam or junk folder. Confirmation emails sometimes land there. Search for noreply@updates.aurajinn.com if you’re not sure where to look.
If you’re using Outlook, Hotmail, or any email address hosted on Microsoft (including custom business domains on Microsoft 365), our confirmation emails may be filtered before they reach your inbox or junk folder. Try adding noreply@updates.aurajinn.com to your contacts or safe senders list, then request a new confirmation email.
To resend your confirmation email, go back to the sign-in screen and look for the “Resend confirmation email” link. It has a 60-second cooldown between sends.
I can’t log in. What should I do?
First, make sure you’ve confirmed your email address. You won’t be able to sign in until you click the confirmation link we sent when you signed up. If you’ve confirmed your email and still can’t get in, try resetting your password using the “Forgot password?” link on the sign-in screen.
My progress doesn’t seem to be saving. What should I do?
Try refreshing the page and signing back in. If the problem continues, check your internet connection. The app needs an active connection to save your data. If you’re connected and still seeing issues, try a different browser.
I found a bug or something isn’t working right. How do I report?
Email us at hello@aurajinn.com with a description of what happened and what you were doing when it occurred. A screenshot helps too if you can grab one. We genuinely want to know. Users who report bugs are helping make the app better for everyone.
Still need help?
Can’t find what you’re looking for? Send us a message.

